Support

Contact us

Email: [email protected]

Write from the email address of your Hemkar account and tell us your company name. If you write from the app (More → Help), a short technical note is added for you. Please never send passwords, sign-in codes or health data.

Questions for your company (HR)

Your company’s HR team manages invitations and access. Contact them if:

• you haven’t received an invitation or it went to the wrong email;
• your access was deactivated;
• you have questions about prizes, surveys or company content;
• you want to cancel an account deletion request.

I can’t sign in

• First time: tap “Activate my invite” and enter the email address from your invitation.
• Forgot your password: tap “Forgot password?” on the sign-in screen.
• If you see that your access is deactivated, contact your company’s HR team.

My steps aren’t updating

• iPhone: open Settings → Health → Data Access & Devices → Hemkar and allow Steps.
• Android: open Health Connect → App permissions → Hemkar and allow Steps.
• Then open Hemkar; steps sync when the app opens. You also need to have joined the challenge and accepted the step consent in the app.

I don’t receive notifications

• In Hemkar, open More → Notifications and check that notifications are on for this phone and for the categories you want.
• Check that notifications for Hemkar are allowed in your phone’s settings.
• Notifications are not sent between 21:00 and 09:00 company time; they arrive in the morning.

Deleting your account

Open Profile → Delete account in the app. The “Delete account” page explains what happens to your data.